Technology is often touted as a silver bullet, but often the promise falls short of the unrealistic expectation of a tech driven utopia. Knowing when to deploy which technologies requires a pragmatism that balances technology with people and processes to deliver the right balance of efficiency and risk. This session explores the drivers and trends in technology-enabled hub programs and examines where and how to leverage technology to gain efficiencies and maximize outcomes and insights.
- Identify the drivers for innovation from the perspectives of both patients, prescribers and manufacturers
- Analyze the true limitations of technology and how pragmatism can be achieved in hub design to ensure ongoing customer experience
- Explore how global service delivery models are improving customer service and program efficiency in lock step with technology innovations
- Take away pragmatic design principals that maximize innovation benefits whilst minimize program risk
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